Tessera Release Notes


August 12, 2021

Ticket QR code scanning: performance and usability improvements to scanning.

August 5, 2021

Ticket QR code scanning is now available on Tessera. Door staff can log into Tessera on any smart device with a camera and access a scanning screen. Ability to toggle between scanning screen and manual check-in.

July 8, 2021

WordPress/Tessera integration layer: improvements to integration.

Bug fixes: various bug fixes regarding seating charts, billing information screen and admin screens. Better display of multi-venue purchases.

June 24, 2021

New feature. QR code generation and scanning: For those with the feature turned on, Tessera generates QR codes which are included in the receipt email. QR codes for previously purchased tickets may manually be sent via the Send Email Receipt on the order page. Codes may be scanned with any smartphone or tablet with a camera and logged into the system via the web. Scanned check-ins are instantly indicated on the check-in screen. Guest list toggles between manual and scanned check-in. 

New feature: event check in page (will call):  Now includes a redesign and ability to click on an individual seat to check in a ticket.

WordPress integration layer: Styling single buy button.  Various bug fixes and UX improvements. 

Coupons: Updates to coupons with improvements in functionality, security and user experience of coupons.

Various bug fixes and enhancements:  Seating charts, links to external shows, error messages. 

April 29, 2021

RSVP show:  Added rsvp feature for $0 shows. Checkout asks only for will call name.

New Feature. Check-in  list upload:  Ability to upload csv guest lists to the will call list. Clients coming from other ticketing platforms can utilize this feature to import past sales into Tessera. 

Performance tuning: Implemented various performance optimizations and bug fixes.

April 2, 2021

Ticket display: The ticket block is hidden for shows with no tickets for sale.

Checkout: $0 due at checkout does not require entry of credit card information.

Ticket display: A lock icon is displayed for ticket types that are password protected. Added a ticket information tooltip so that important ticket information is displayed to customers on the event page. 

Will Call: A customer’s email and phone number are now included in the will call list csv download.

March 29, 2021

Reporting: New orders report that aligns with reporting that is helpful to support sba government grants, such as the Shuttered Venue Operators Grant. 

March 11, 2021

Javascript integration layer: Implemented javascript implementation layer.

January 5, 2021

Merch Sales: Fixed issue in merch sales.

December 20, 2020

Refunds: Implemented refund and store credit coupon.

Refunds: Implemented manual credit card refund.

Refunds: Implement manual store credit coupon.

Refunds: Implement check refund.

Refunds: Implement cash refund.

Store Credit Coupon: Ability to see in an order if a store credit was used as part of the purchase. Visibility of store credit coupons in reports. 

July 14, 2020

Merch Sales: Fixed issue with date picker for the Merch Sales tab.

June 25, 2020

Refunds:  Improved the ability to make mass refunds for a given show by putting a Refund button on the Show Orders screen.

June 11, 2020

Coupons (Promotions): Added customer-facing application of coupons to shows.

May 8, 2020

Coupons: Added coupon (promotion) creation for administrators. Administrator has the ability to create a coupon by value or by percentage. Coupon start and end date is optional. Admin can edit/change and delete coupons from the individual coupon screen. 

Orders: Added a date picker to the main orders page so admin can customize the dashboard and have a downloadable CSV by date range.

Will Call List: Added ticket sale date and time to the will-call list CSV.

Admin: Added confirmation when deleting a ticket type.

April 23, 2020

Will-Call List enhancements:  Notes from ticket sale and profile notes field will now show up on the will-call list page and csv download

Bug Fixes: various bug fixes

April 16, 2020

Verification of Email feature:  customers now are asked to verify their emails on the create account as well as the ticket purchase screens

CSV download: Adding Transaction ID and Last 4 of credit card used to the shows order CSV download

Bug fixes: Various bug fixes

March 26, 2020

Will Call List: Order ID is now linked on the WillCall list.

Cash Sales: A cash column now appears on the show orders page, as well as on the CSV.

Cash Sales: Cash Payments are now included in the Orders CSV from the orders page

March 20, 2020

Flexibility in Taxing items: Tax can now be disabled for an individual show or merch item by checking this box on the order or merch page.

Distinguishing Cash: “Cash sale” now distinguished on the checkout screen.

Refunds: Refunds are now reflected on the show page as well as the orders page.

Shipping: A global setting for shipping can now be set under Operator Settings.

Shipping: Operator can now add the ability to have an item shipped by opting into shipping at the product level. This will enable shipping address options at checkout.

Shipping: Tax can be applied to or exempted from shipping. 

Shipping: Shipping option now appears on a sale and email receipt.

March 12, 2020 

Orders page: Order page will now check for will call name if no billing name is supplied (as for cash orders). 

March 5, 2020  

Browser compatibility: Fixed a browser incompatibility with the latest version of Google Chrome.  

November 7, 2019 

Merch: Merch email template is now available in admin settings. 

Merch: Added a Merch Sales tab on the Orders page that lists orders of merch. This can be exported to a csv file as well.

October 9, 2019

Bugfix: for the duplicate transaction and purchases that were not showing up inTessera.

Orders:  by merch page now sorts. 

Name trimming: spaces before the names eliminated in all reports.

July 23, 2019

Shopping cart: Fixed issue with cart not releasing ticket back into inventory.

June 26, 2019

Performance improvements

Customer’s page Added an Export CSV button, and the customer details are now accessible via the clickable email address. 

Administration: There are navigation improvements for faster access to past screens:

February 26, 2019

Resend show confirmation: Fixed issue updating customer email addresses when a show confirmation is re-sent manually

January 10, 2019

Performance: Fixed performance issue with Customer CSV export.

Customer account page: Customers can now view their upcoming shows and make reservations by going into their account and clicking Upcoming Shows.

Sales tax: Administrator can now configure a sales tax percentage across all shows or merch.

December 13, 2018

Merch: Added merch sales capability to the ticketing system.

December 11, 2018

Add to calendar: Added the add event feature on the purchase confirmation (where folks can click to add their event to their calendar),

October 30, 2018

Reports: Added revenue recognition report.

October 15, 2018

Reports: Added transaction report,. The transactions report is useful for accounting reconciliation. Can filter transactions by date and type. Orders -> Transaction Report

Reports: Added automated ticket counts report feature. This allows you to configure a daily email report of ticket sales (or no sales) to one or more email addresses. This is available on the show details screen under Sales Reports. A full list of all schedule ticket count emails is available for reference under Shows -> Scheduled Reports.

October 1, 2018

User accounts: Customers will have the option to create an account and save their billing info and see all their past and scheduled shows

Password protected pre-sales: Operator can create passwords to put shows on sale to password-holders prior to sales to the public

Customer management: Look up a customer and see their entire history

Phone number on check out:  Required phone number on checkout

Point of sale: Added point of sale to the ticketing system.

September 18, 2018

Reports: Fixed bug with subtotal column in ticket sales report.